Shipping Policy – Chanda Mama
At Chanda Mama, we strive to provide you with a delightful shopping experience. To ensure that your orders are delivered efficiently, please review our Shipping Policy:
1. Shipping Locations
We currently offer shipping within India.
2. Shipping Charges
Shipping charges may apply to your order, depending on your location, the size and weight of the items, and the shipping method chosen during checkout. Any applicable shipping fees will be clearly displayed before you confirm your order.
3. Shipping Times
We make every effort to process and ship orders promptly. Most orders are dispatched within [insert processing time] after your order is placed. Once shipped, you can expect your order to arrive within [insert estimated delivery time] based on your location and chosen shipping method. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.
4. Order Tracking
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
5. Delivery Restrictions
We do not deliver to P.O. boxes or APO/FPO addresses. Please ensure that you provide a valid physical address for delivery.
6. Order Changes and Cancellations
If you wish to change or cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, we may not be able to make changes or cancel it.
Returns and Refunds Policy – Chanda Mama
At Chanda Mama, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Returns and Refunds Policy:
1. Returns Eligibility
We accept returns under the following conditions:
The item is in its original condition, unworn, and with all original tags and packaging intact.
The return request is made within [insert return period] from the date of delivery.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at [insert contact email] to request a return authorization.
Pack the item securely, along with a copy of your order confirmation.
Ship the package to the address provided by our customer support team.
3. Refund Process
Upon receiving your return, we will inspect the item for eligibility. If the return is approved, we will process your refund through the original payment method. Please allow [insert estimated time] for the refund to be completed. Shipping fees and charges are non-refundable, and the cost of return shipping is the customer’s responsibility unless the return is due to an error on our part.
4. Exchange Policy
We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process, and then place a new order for the item you desire.
5. Return Shipping Address
The return shipping address will be provided by our customer support team when you request a return authorization.
If you have any questions or require further assistance, please contact us at [insert contact email].
Thank you for choosing Chanda Mama, and we appreciate your trust in our products and services.